Frequently Asked Questions

Keefer House is an urban aparthotel in Vancouver’s Chinatown neighbourhood with stylish, fully furnished designer suites designed for radical flexibility – from weekend stays to extended business trips and everything in between.

Keefer House is located at 123 Keefer Street in Vancouver’s historic Chinatown neighbourhood, just steps from the city’s best bites, cocktail bars, cultural landmarks, and event venues.

Yes, Keefer House is located in the heart of Chinatown, and within walking distance of BC Place, Rogers Arena, Gastown, the Vancouver waterfront as well as many Michelin-recommended restaurants, globally-recognized bars, galleries, and boutiques. You could say our address comes with bragging rights.

Keefer House is a short 11 minute walk from Stadium-Chinatown or Main Street-Science World stations on the Expo Line.

Keefer House is a 25 to 30-minute drive from Vancouver International Airport (YVR), or 35 minutes via public transportation.

Keefer House offers a range of apartment layouts, including studio, one-bedroom, two-bedroom, and three-bedroom apartments, each featuring stylish modern design, full kitchens, in-suite laundry, and premium appliances. Not to mention, our coveted rooftop apartments come with quite the view.

Every apartment includes a full kitchen with premium appliances, complimentary high-speed Wi-Fi, contactless check-in, in-suite laundry, locally-sourced kitchen and bath amenities from Tallu & Co., and fresh coffee beans from Pallet Coffee Roasters. Guests also enjoy access to an on-site gym and curated neighbourhood guides.

Check-in begins at 4pm, check-out by 11am. Need us to work around your schedule? We’re happy to accommodate requests for early check-in and late check-out based on availability. Additional fees apply.

Keefer House is a modern, contactless property with seamless tech integrations. Online check-in means no waiting around at a front desk. Digital access codes means no keycards. 

Our team is available by message with a quick response rate, and a hospitality host is on-site daily if you need anything in person. Most guests find the whole experience refreshingly seamless, and it shows in our reviews.

Yes, Keefer House offers a fully contactless, digital check-in experience. After your booking is confirmed, you’ll receive a link to complete a quick security check and access to your personal digital guest portal, which includes everything you need for your stay: details about your suite, curated neighborhood guides, and direct messaging with our host team.

Your digital key code becomes available 24 hours before check-in, allowing seamless access to the building, your apartment, and our amenities. Come check-in time, you can head straight to your apartment – no check-in waiting.

You’ll have complete access to our digital guest portal during your stay, which includes a detailed guide to your apartment and the neighbourhood, plus a chat feature to connect with our host team. Whether you need help with your appliances or recommendations from a local – we’re just a click away.

Yes, Keefer House is a pet-friendly hotel. Pet-friendly stays can be added for $50 per night plus applicable taxes. This can be confirmed when making your reservation online or by contacting us hello@keeferhouse.com in advance of your arrival.

Absolutely! The two-bedroom and three-bedroom apartments at Keefer House are designed for families who want space, privacy, and home-like comforts during their stay in Vancouver. Think full kitchens for snacktime and in-suite laundry for the inevitable spills. 

Two Bedroom Apartment (840 sq ft.)

√ 2 private bedrooms with king beds
√ 1 bathroom (tub + shower)
√ Sofa bed in living area
√ Private balcony

Three-Bedroom Apartment (943 sq ft.)

√ 3 private bedrooms with king beds
√ 2 bathrooms (tub + shower)
√ Sofa bed + dedicated workspace
√ Private balcony 

High chairs, diaper pails, and cribs are all available upon request – simply let us know before your arrival and we’ll make sure it’s ready for you.

Every Keefer House apartment includes a tabletop workspace, but for dedicated work setups, we recommend:

✓ One-bedroom apartments – some feature a desk in the living area.
✓ Deluxe two-bedroom layouts – ideal for team projects; some feature a desk in the living area.
✓ Spacious three-bedroom units – ideal for team projects; all feature a desk in the living area.

Feel free to message us once you’ve selected an apartment and we’re happy to help make sure you’re set with everything you need.

Keefer House does not offer onsite parking. The closest options are a parkade directly across the street and a surface lot adjacent to the hotel — both are independently operated and not managed by Keefer House.

For a car-free stay, the hotel is steps from several Transit stops and a short walk from Main Street–Science World Station.

Yes, Keefer House has a gym on site available 24-hours. The gym includes a treadmill, elliptical, free weights, and two stationary bikes.

Keefer House is a non-smoking property and does not allow parties or events.

We offer a best-rate guarantee on all direct bookings. If you find a lower rate elsewhere for the same apartment and dates, reach out to hello@keeferhouse.com and we’ll make it right. Note that the guarantee applies at the time of booking only and cannot be applied retroactively.

Most direct bookings come with a 48-hour cancellation policy, though terms may vary by rate plan. Cancellation windows do not apply to non-refundable rates.

Yes, Keefer House’s fully furnished apartments are ideal for long-term and extended stays in Vancouver. Near award-winning restaurants, bars, and public transit, all apartments include full kitchens with premium appliances, spacious living areas, a local coffee program, in-suite laundry, housekeeping, and flexible booking terms.

Yes, the longer you stay, the better the rate. Our best rates are available on our website, with discounts for extended stays automatically applied based on your selected dates – no promo code needed. 

Yes, Keefer House offers direct billing for corporate stays and insurance placements, making it easy for business travelers or guests seeking temporary accommodations as a result of an insurance claim.

At Keefer House, you get the comfort of a fully furnished apartment and the thoughtful details and flexibility of a boutique hotel. Unlike traditional rentals, stay dates are flexible  – no 90-day minimum stay, no long-term lease. Your stay also includes utilities, cable, WiFi, bi-weekly housekeeping, keyless entry for hassle-free arrivals, and dedicated support from our host team to help make the best of your time in Vancouver.

No, all stays include utilities, cable and WiFi. Stays longer than 30 nights are also tax exempt.