{"id":52,"date":"2026-03-24T20:29:18","date_gmt":"2026-03-24T20:29:18","guid":{"rendered":"https:\/\/kalidohoteldev.wpenginepowered.com\/smithe-house\/?page_id=52"},"modified":"2026-04-30T20:25:18","modified_gmt":"2026-04-30T20:25:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/kalidohotels.com\/smithe-house\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n Frequently Asked Questions <\/h1> \n

Questions? We have answers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Frequently Asked Questions<\/h4>\n <\/div>\n \n
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About Smithe House & the Neighbourhood<\/h3>\n
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What is Smithe House?<\/h3>\n <\/div>\n
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Smithe House is a boutique aparthotel in downtown Vancouver, BC, offering stylish, fully furnished designer suites for short and long-term stays. Named one of the \u201c16 Best Hotels in Vancouver<\/a>\u201d by Cond\u00e9 Nast Traveler, Smithe House balances function and style, so you can settle in and stay like you own it.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Where is Smithe House located?<\/h3>\n <\/div>\n
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Smithe House is located at 225 Smithe Street in downtown Vancouver\u2019s trendy Yaletown<\/a> neighbourhood, just steps from the city\u2019s shopping and entertainment districts, top restaurants, and the Vancouver Seawall.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Smithe House close to major Vancouver attractions?<\/h3>\n <\/div>\n
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Yes, Smithe House is within walking distance of BC Place, Rogers Arena, the Vancouver Seawall, and Vancouver Art Gallery, and borders many neighbourhoods worth exploring, including historic Gastown, Chinatown, and Robson St shopping district.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Smithe House from public transportation?<\/h3>\n <\/div>\n
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Smithe House is a short 8 minute walk from Yaletown-Roundhouse station on the Canada Line, and 13 minutes from Granville or Stadium-Chinatown stations on the Expo Line.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Smithe House from the airport?<\/h3>\n <\/div>\n
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Smithe House is a 30-minute train ride from Vancouver International Airport (YVR) via the Canada Line.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Rooms & Amenities<\/h3>\n
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What types of apartments are available at Smithe House?<\/h3>\n <\/div>\n
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Smithe House offers a range of units, including studio<\/a>, one-bedroom<\/a>, two-bedroom<\/a>, and family<\/a> apartments, each featuring stylish modern design, full kitchens, in-suite laundry, and premium appliances. Everything you need to stay like you own it.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What amenities does Smithe House offer?<\/h3>\n <\/div>\n
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Every apartment includes contactless check-in, complimentary high-speed Wi-Fi, a full kitchen with premium appliances, in-suite laundry, locally-sourced kitchen and bath amenities from Tallu & Co, and fresh coffee beans from Pallet Coffee. Guests also enjoy access to an on-site gym and a digital neighbourhood guide.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What time is check-in and check-out?<\/h3>\n <\/div>\n
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Check-in begins at 4pm and check-out is by 11am. Need a little longer? We\u2019re happy to accommodate requests for early check-in and late check-out based on availability. Additional fees apply.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What do you mean by tech-powered stay?<\/h3>\n <\/div>\n
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Smithe House is a contactless property with seamless tech integrations. Online check-in and digital access codes means no front desk, no waiting around.\u00a0<\/span><\/p>\n

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Our team is available by message with a quick response rate, and a hospitality host is on-site daily if you need anything in person \u2013 there when you need us, gone when you don’t. <\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Smithe House offer contactless or self check-in?<\/h3>\n <\/div>\n
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Yes, Smithe House offers a fully contactless check-in experience. Once your booking is confirmed, we\u2019ll send you a link to complete a quick security check and give you access to your personal digital guest portal. This includes everything you need for your stay: details about your stay, curated neighbourhood guides, and direct messaging with our host team.<\/span><\/p>\n

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Your digital key code becomes available 24 hours before check-in, allowing seamless access to your suite and the building\u2019s amenities. No keycards required.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What if I require assistance during my stay?<\/h3>\n <\/div>\n
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Our digital guest portal includes a detailed guide to your apartment, its appliances, and the neighbourhood, plus direct support with our host team. Just shoot us a message and we\u2019ll gladly help with your apartment or share our favourite recommendations.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Smithe House pet-friendly?<\/h3>\n <\/div>\n
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Yes, Smithe House is a pet-friendly hotel. Four-legged friends are welcome for $50 per night plus applicable taxes. This can be confirmed when making your reservation online or by contacting us hello@smithehouse.com<\/a> in advance of your stay.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Smithe House family-friendly?<\/h3>\n <\/div>\n
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Smithe House is perfect for families who want space, privacy, and the comforts of home. The deluxe two-bedroom and family apartments at Smithe House feature separate bedrooms, spacious living areas, and full kitchens. Say goodbye to cramped hotel rooms or needing to request adjoining spaces.\u00a0<\/span><\/p>\n

Deluxe Two Bedroom<\/span><\/a> (685-747 sq ft.)<\/span><\/p>\n

\u221a 2 private bedrooms
\n<\/span>\u221a 1-2 bathrooms (tub + shower)
\n<\/span>\u221a Sofa bed in living area<\/span><\/p>\n

Family Apartment<\/span><\/a> (773 sq ft.)<\/span><\/p>\n

\u221a 2 private bedrooms, including 1 bunkbed
\n<\/span>\u221a 1 full bathroom + powder room
\n<\/span>\u221a Sofa bed in living area
\n<\/span>\u221a Full kitchen and living room area
\n<\/span>\u221a Private balcony\u00a0<\/span><\/p>\n

High chairs, diaper pails, and cribs are all available upon request. Give us a head\u2019s up before your arrival and we\u2019ll make sure it\u2019s ready for you.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Which Smithe House apartment is best for business travelers working remotely?<\/h3>\n <\/div>\n
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For guests travelling for business, our two-bedroom + office apartment is the best option, guaranteeing a separate workspace for dedicated work from home time. Alternatively, all apartments also include a tabletop or desk suitable for remote work, along with reliable Wi-Fi and quiet interiors.<\/span><\/p>\n

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Two Bedroom + Office Suite<\/span><\/p>\n

\u221a 2 private bedrooms
\n<\/span>\u221a 1-2 bathrooms (tub + shower)
\n<\/span>\u221a Dedicated office space for remote work<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Smithe House have parking onsite?<\/h3>\n <\/div>\n
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Yes, secure self-parking is available at Smithe House for $30 per night plus applicable taxes. Parking can be added during booking or arranged by contacting us in advance of your arrival.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Smithe House have a gym onsite?<\/h3>\n <\/div>\n
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Yes, Smithe House has a gym located on the third floor available 24-hours. The gym includes free weights, a treadmill, elliptical, and two stationary bikes.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Policies<\/h3>\n
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House rules?<\/h3>\n <\/div>\n
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Smithe House is a non-smoking property and does not allow parties or events.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Smithe House offer a best-rate guarantee when booking direct?<\/h3>\n <\/div>\n
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We offer a best-rate guarantee on all direct bookings. If you find a lower rate elsewhere for the same apartment and dates, reach out to hello@smithehouse.com<\/a> and we’ll make it right. Note that the guarantee applies at the time of booking only and cannot be applied retroactively.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What is Smithe House\u2019s cancellation policy?<\/h3>\n <\/div>\n
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Most direct bookings come with a 48-hour cancellation policy, though terms may vary by rate plan. Cancellation windows do not apply to non-refundable rates.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Extended Stays<\/h3>\n
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Is Smithe House suitable for long-term stays in Vancouver?<\/h3>\n <\/div>\n
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Yes, Smithe House is designed for long-term and extended stays, offering spacious, fully-furnished apartments in one of Vancouver\u2019s most sought-after neighbourhoods. Full kitchens with premium appliances and a local coffee program, in-suite laundry and housekeeping, plus flexible booking terms. The property also includes on-site parking and a 24\/7 gym.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Smithe House offer better rates for extended stays?<\/h3>\n <\/div>\n
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Yes, the longer you stay, the more you save. Book directly on our website for our best rates.\u00a0 Discounts for extended stays are automatically applied based on your selected dates \u2013 no codes required.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Can you invoice my company or insurance provider directly?<\/h3>\n <\/div>\n
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Yes, Smithe House offers direct billing for corporate stays and insurance placements, making it easy for business travelers or guests seeking temporary accommodations as a result of an insurance claim.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What are the benefits of booking Smithe House over a furnished rental apartment?<\/h3>\n <\/div>\n
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At Smithe House, you get the best of both worlds: the comfort of a fully furnished apartment and the personalized service and flexibility of a boutique hotel. Unlike traditional rentals, you can book for as few or as many nights as you need \u2013 no 90-day minimum stay or long-term lease required. Your stay also includes utilities, cable, WiFi, bi-weekly housekeeping, dedicated service, keyless entry for hassle-free arrivals, and friendly support to help make your time in Vancouver seamless and enjoyable.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Do I need to pay utilities?<\/h3>\n <\/div>\n
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No, all stays include utilities, cable and WiFi. Stays longer than 30 nights are also tax exempt.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions | Smithe House<\/title>\n<meta name=\"description\" content=\"Have questions about Smithe House? Find answers on contactless check-in, parking, pet policies & more for your Yaletown hotel stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kalidohotels.com\/smithe-house\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Smithe House\" \/>\n<meta property=\"og:description\" content=\"Have questions about Smithe House? Find answers on contactless check-in, parking, pet policies & more for your Yaletown hotel stay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kalidohotels.com\/smithe-house\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Smithe House\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-30T20:25:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions | Smithe House","description":"Have questions about Smithe House? Find answers on contactless check-in, parking, pet policies & more for your Yaletown hotel stay.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kalidohotels.com\/smithe-house\/faq\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions | Smithe House","og_description":"Have questions about Smithe House? Find answers on contactless check-in, parking, pet policies & more for your Yaletown hotel stay.","og_url":"https:\/\/kalidohotels.com\/smithe-house\/faq\/","og_site_name":"Smithe House","article_modified_time":"2026-04-30T20:25:18+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kalidohotels.com\/smithe-house\/faq\/","url":"https:\/\/kalidohotels.com\/smithe-house\/faq\/","name":"Frequently Asked Questions | Smithe House","isPartOf":{"@id":"https:\/\/kalidohotels.com\/smithe-house\/#website"},"datePublished":"2026-03-24T20:29:18+00:00","dateModified":"2026-04-30T20:25:18+00:00","description":"Have questions about Smithe House? Find answers on contactless check-in, parking, pet policies & more for your Yaletown hotel stay.","breadcrumb":{"@id":"https:\/\/kalidohotels.com\/smithe-house\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kalidohotels.com\/smithe-house\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kalidohotels.com\/smithe-house\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kalidohotels.com\/smithe-house\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/kalidohotels.com\/smithe-house\/#website","url":"https:\/\/kalidohotels.com\/smithe-house\/","name":"Smithe House","description":"Make our house, your home.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kalidohotels.com\/smithe-house\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":0,"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"wp:attachment":[{"href":"https:\/\/kalidohotels.com\/smithe-house\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}