{"id":38,"date":"2026-03-25T18:21:51","date_gmt":"2026-03-25T18:21:51","guid":{"rendered":"https:\/\/kalidohoteldev.wpenginepowered.com\/keefer-house\/?page_id=38"},"modified":"2026-03-25T23:28:44","modified_gmt":"2026-03-25T23:28:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/kalidohotels.com\/keefer-house\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h4>\n <\/div>\n \n
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1.<\/span>About Keefer House & the Neighbourhood<\/h3>\n
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What is Keefer House?<\/h3>\n <\/div>\n
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Keefer House is an urban aparthotel in Vancouver\u2019s electric Chinatown neighbourhood, offering stylish, fully furnished designer suites for short and long-term stays.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Where is Keefer House located?<\/h3>\n <\/div>\n
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Keefer House is located at 123 Keefer Street in Vancouver\u2019s historic Chinatown<\/a> neighbourhood, just steps from the city\u2019s top shopping, dining, and entertainment districts.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House close to major Vancouver attractions?<\/h3>\n <\/div>\n
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Yes, Keefer House is located in the heart of Chinatown<\/a>, and within walking distance of BC Place, Rogers Arena, Gastown, and Robson St, as well as many Michelin-recommended restaurants and top-rated bars, galleries, and boutiques. You could say our address comes with bragging rights.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Keefer House from public transportation?<\/h3>\n <\/div>\n
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Keefer House is an 11 minute walk from Stadium-Chinatown or Main Street-Science World stations on the Expo Line.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Keefer House from the airport?<\/h3>\n <\/div>\n
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Keefer House is a 25 to 30-minute drive from Vancouver International Airport (YVR), or 35 minutes via public transportation.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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2.<\/span>Rooms & Amenities<\/h3>\n
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What types of apartments are available at Keefer House?<\/h3>\n <\/div>\n
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Keefer House offers a range of units, including studio<\/a>, one-bedroom<\/a>, two-bedroom<\/a>, and three-bedroom<\/a> apartments, each featuring stylish modern design, full kitchens, in-suite laundry, and premium appliances. Not to mention, our coveted rooftop apartments<\/a> come with quite the view.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What amenities does Keefer House offer?<\/h3>\n <\/div>\n
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Every apartment includes a full kitchen with premium appliances, complimentary high-speed Wi-Fi, in-suite laundry, locally-sourced kitchen and bath amenities, and contactless check-in. Guests also enjoy access to an on-site gym and curated neighbourhood guides.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What time is check-in and check-out?<\/h3>\n <\/div>\n
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Check-in begins at 4pm and check-out is by 11am. Need a little longer? We\u2019re happy to accommodate requests for early check-in and late check-out based on availability. Additional fees apply.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer contactless or self check-in?<\/h3>\n <\/div>\n
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Yes, Keefer House offers a fully contactless, digital check-in experience. Once your booking is confirmed, you\u2019ll receive a link to complete a quick security check and access to your personal digital guest portal, which includes everything you need for your stay: details about your suite, curated neighborhood guides, and direct messaging with our host team.<\/p>\n

Your digital key code becomes available 24 hours before check-in, allowing seamless access to your suite. Come check-in time, you can head straight to your apartment \u2013 no check-in waiting.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House pet-friendly?<\/h3>\n <\/div>\n
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Yes, Keefer House is a pet-friendly hotel. Pet-friendly stays can be added for $50 per night plus applicable taxes. This can be confirmed when making your reservation online or by contacting us HELLO@KEEFERHOUSE.COM<\/a> in advance of your arrival.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House family-friendly?<\/h3>\n <\/div>\n
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Absolutely! The deluxe two-bedroom and three-bedroom apartments at Keefer House are designed for families who want space, privacy, and home-like comforts during their stay in Vancouver. Think full kitchens for snacktime and in-suite laundry for the inevitable spills.<\/p>\n

Deluxe Two Bedroom<\/a> (799-1,006 sq ft.)
\n\u221a 2 private bedrooms with king beds
\n\u221a 2 bathrooms (tub + shower)
\n\u221a Sofa bed in living area
\n\u221a Private balcony<\/p>\n

Three-Bedroom Apartment<\/a> (943 sq ft.)
\n\u221a 3 private bedrooms with king beds
\n\u221a 2 bathrooms (tub + shower)
\n\u221a Sofa bed + dedicated workspace
\n\u221a Private balcony<\/p>\n

High chairs, diaper pails, and pack-n-play travel cribs are all available upon request \u2013 simply let us know before your arrival and we\u2019ll make sure it\u2019s ready for you.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Which Keefer House apartment is best for business travelers working remotely?<\/h3>\n <\/div>\n
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For guests travelling for business, our deluxe two-bedroom or spacious three-bedroom units are the best options, guaranteeing a separate workspace for dedicated work from home time. Alternatively, all apartments also include a tabletop or desk suitable for remote work, along with reliable Wi-Fi and quiet interiors.<\/p>\n

Deluxe Two Bedroom<\/a> (799-1,006 sq ft.)
\n\u221a 2 private bedrooms
\n\u221a 2 bathrooms (tub + shower)
\n\u221a Dedicated deskspace for remote work
\n\u221a Private balcony for coffee breaks<\/p>\n

Three-Bedroom Apartment<\/a> (943 sq ft.)
\n\u221a 3 private bedrooms
\n\u221a 2 bathrooms (tub + shower)
\n\u221a Dedicated deskspace for remote work
\n\u221a Private balcony for coffee breaks<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What if I require assistance during my stay?<\/h3>\n <\/div>\n
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Our digital guest portal includes a detailed FAQ guide to your apartment and the neighbourhood, plus direct support with our host team through the chat feature. Whether you need help with your apartment or recommendations from a local \u2013 we\u2019re just a click away.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House have parking onsite?<\/h3>\n <\/div>\n
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No, Keefer House does not offer onsite parking, however, we work with the parkade across the street for preferred short and long-term rates. Contact us for more details.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House have a gym onsite?<\/h3>\n <\/div>\n
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Yes, Keefer House has a gym onsite available 24-hours. The gym includes free weights, a treadmill, elliptical, and two stationary bikes.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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3.<\/span>Policies<\/h3>\n
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House rules?<\/h3>\n <\/div>\n
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Keefer House is a non-smoking property and does not allow parties or events.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer a best-rate guarantee when booking direct?<\/h3>\n <\/div>\n
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We offer a best-rate guarantee on all direct bookings. If you find a lower rate elsewhere for the same apartment and dates, reach out to hello@keeferhouse.com<\/a> and we’ll make it right. Note that the guarantee applies at the time of booking only and cannot be applied retroactively.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What is Keefer House\u2019s cancellation policy?<\/h3>\n <\/div>\n
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Most direct bookings come with a 48-hour cancellation policy, though terms may vary by rate plan. Cancellation windows do not apply to non-refundable rates.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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4.<\/span>Extended stays<\/h3>\n
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Is Keefer House suitable for long-term stays in Vancouver?<\/h3>\n <\/div>\n
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Yes, Keefer House is ideal for long-term and extended stays, offering spacious apartments, in-suite laundry, full kitchens, housekeeping, and flexible booking terms.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer better rates for extended stays?<\/h3>\n <\/div>\n
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Yes, the longer you stay, the better the rate. Our best rates are available on our website, with discounts for extended stays automatically applied based on your selected dates \u2013 no promo code needed.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Can you invoice my company or insurance provider directly?<\/h3>\n <\/div>\n
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Yes, Keefer House offers direct billing for corporate stays and insurance placements, making it easy for business travelers or guests seeking temporary accommodations as a result of an insurance claim.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What are the benefits of booking Keefer House over a furnished rental apartment?<\/h3>\n <\/div>\n
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At Keefer House, you get the best of both worlds: the comfort of a fully furnished apartment and the personalized service and flexibility of a boutique hotel. Unlike traditional rentals, you can book for as few or as many nights as you need\u2014no 90-day minimum stay or long-term lease required. Your stay also includes utilities, cable, WiFi, bi-weekly housekeeping, dedicated service, keyless entry for hassle-free arrivals, and friendly support to help make your time in Vancouver seamless and enjoyable.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Do I need to pay utilities?<\/h3>\n <\/div>\n
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No, all stays include utilities, cable and WiFi. Stays longer than 30 nights are also tax exempt.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n\n

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