{"id":38,"date":"2026-03-25T18:21:51","date_gmt":"2026-03-25T18:21:51","guid":{"rendered":"https:\/\/kalidohoteldev.wpenginepowered.com\/keefer-house\/?page_id=38"},"modified":"2026-07-15T17:40:18","modified_gmt":"2026-07-15T17:40:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/kalidohotels.com\/keefer-house\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n \"Frequently
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\n Frequently Asked Questions <\/h1>\n

Questions? We have answers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Frequently Asked Questions<\/h2>\n <\/div>\n \n
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About Keefer House & the Neighbourhood<\/h3>\n
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What is Keefer House?<\/h3>\n <\/div>\n
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Keefer House is an urban aparthotel in Vancouver\u2019s Chinatown neighbourhood<\/a> with stylish, fully furnished apartments and suites designed for radical flexibility \u2013 from weekend stays to extended business trips<\/a> and everything in between.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Where is Keefer House located?<\/h3>\n <\/div>\n
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Keefer House is located at 123 Keefer Street in Vancouver\u2019s historic <\/span>Chinatown<\/span><\/a> neighbourhood<\/a>, just steps from the city\u2019s best bites, cocktail bars, cultural landmarks, and event venues.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House close to major Vancouver attractions?<\/h3>\n <\/div>\n
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Yes, Keefer House is located in the heart of <\/span>Chinatown<\/span><\/a>, and within walking distance of BC Place, Rogers Arena, Gastown, the Vancouver waterfront as well as many Michelin-recommended restaurants, globally-recognized bars, galleries, and boutiques. You could say our address comes with bragging rights.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Keefer House from public transportation?<\/h3>\n <\/div>\n
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Keefer House is a short 11 minute walk from Stadium-Chinatown or Main Street-Science World stations on the Expo Line.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Keefer House from the airport?<\/h3>\n <\/div>\n
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Keefer House is a 25 to 30-minute drive from Vancouver International Airport (YVR), or 35 minutes via public transportation.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Rooms & Amenities<\/h3>\n
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What types of apartments are available at Keefer House?<\/h3>\n <\/div>\n
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Keefer House offers a range of apartment layouts, including studio<\/a>, one-bedroom<\/a>, two-bedroom<\/a>, and three-bedroom<\/a> apartments, each featuring stylish modern design, full kitchens, in-suite laundry, and premium appliances. Not to mention, our coveted rooftop apartments<\/a> come with quite the view.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What amenities does Keefer House offer?<\/h3>\n <\/div>\n
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Every apartment includes a full kitchen with premium appliances, complimentary high-speed Wi-Fi, contactless check-in, in-suite laundry, locally-sourced kitchen and bath amenities from Tallu & Co., and fresh coffee beans from Pallet Coffee Roasters. Guests also enjoy access to an on-site gym and curated neighbourhood guides.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What time is check-in and check-out?<\/h3>\n <\/div>\n
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Check-in begins at 4pm, check-out by 11am. Need us to work around your schedule? We\u2019re happy to accommodate requests for early check-in and late check-out based on availability. Additional fees apply.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What do you mean by tech-powered stay?<\/h3>\n <\/div>\n
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Keefer House is a modern, contactless property with seamless tech integrations. Online check-in means no waiting around at a front desk. Digital access codes means no keycards.\u00a0<\/span><\/p>\n

Our team is available by message with a quick response rate, and a hospitality host is on-site daily if you need anything in person. Most guests find the whole experience refreshingly seamless, and it shows in our reviews.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer contactless or self check-in?<\/h3>\n <\/div>\n
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Yes, Keefer House offers a fully contactless, digital check-in experience. After your booking is confirmed, you\u2019ll receive a link to complete a quick security check and access to your personal digital guest portal, which includes everything you need for your stay: details about your suite, curated neighborhood guides, and direct messaging with our host team.<\/span><\/p>\n

Your digital key code becomes available 24 hours before check-in, allowing seamless access to the building, your apartment, and our amenities. Come check-in time, you can head straight to your apartment \u2013 no check-in waiting.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What if I require assistance during my stay?<\/h3>\n <\/div>\n
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You\u2019ll have complete access to our digital guest portal during your stay, which includes a detailed guide to your apartment and the neighbourhood, plus a chat feature to connect with our host team. Whether you need help with your appliances or recommendations from a local \u2013 we\u2019re just a click away.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House pet-friendly?<\/h3>\n <\/div>\n
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Yes, Keefer House is a pet-friendly hotel. Pet-friendly stays can be added for $50 per night plus applicable taxes but they are not to be left unattended in the apartment. This can be confirmed when making your reservation online or by contacting us <\/span>hello@keeferhouse.com<\/span><\/a> in advance of your arrival.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House family-friendly?<\/h3>\n <\/div>\n
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Absolutely! The two-bedroom and three-bedroom apartments at Keefer House are designed for families who want space, privacy, and home-like comforts during their stay in Vancouver. Think full kitchens for snacktime and in-suite laundry for the inevitable spills.\u00a0<\/span><\/p>\n

Two Bedroom Apartment<\/span><\/a> (840 sq ft.)<\/span><\/p>\n

\u221a 2 private bedrooms with king beds
\n<\/span>\u221a 1 bathroom (tub + shower)
\n<\/span>\u221a Sofa bed in living area
\n<\/span>\u221a Private balcony<\/span><\/p>\n

Three-Bedroom Apartment<\/span><\/a> (943 sq ft.)<\/span><\/p>\n

\u221a 3 private bedrooms with king beds
\n<\/span>\u221a 2 bathrooms (tub + shower)
\n<\/span>\u221a Sofa bed + dedicated workspace
\n<\/span>\u221a Private balcony\u00a0<\/span><\/p>\n

High chairs, diaper pails, and cribs are all available upon request \u2013 simply let us know before your arrival and we\u2019ll make sure it\u2019s ready for you.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Which Keefer House apartment is best for business travelers working remotely?<\/h3>\n <\/div>\n
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Every Keefer House apartment is designed with remote work and business travellers<\/a> in mind, with a tabletop workspace included in all suites. For dedicated work setups, we recommend:<\/span><\/p>\n

\u2713 One-bedroom apartments \u2013 some feature a desk in the living area.<\/span>
\n<\/span>\u2713 Deluxe two-bedroom layouts \u2013 ideal for team projects; some feature a desk in the living area.<\/span>
\n<\/span>\u2713 Spacious three-bedroom units \u2013 ideal for team projects; all feature a desk in the living area.<\/span><\/p>\n

Feel free to message us once you\u2019ve selected an apartment and we\u2019re happy to help make sure you\u2019re set with everything you need.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House have parking onsite?<\/h3>\n <\/div>\n
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Keefer House does not offer on-site parking. The closest options are a parkade directly across the street and a surface lot adjacent to the hotel \u2014 both are independently operated and not managed by Keefer House.<\/p>\n

For a car-free stay, the hotel is steps from several Transit stops and a short walk from Main Street\u2013Science World Station.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House have a gym onsite?<\/h3>\n <\/div>\n
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Yes, Keefer House has a gym on site available 24-hours. The gym includes a treadmill, elliptical, free weights, and two stationary bikes.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Policies<\/h3>\n
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House rules?<\/h3>\n <\/div>\n
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Keefer House is a non-smoking property and does not allow parties or events.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer a best-rate guarantee when booking direct?<\/h3>\n <\/div>\n
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We offer a best-rate guarantee on all direct bookings. If you find a lower rate elsewhere for the same apartment and dates, reach out to hello@keeferhouse.com<\/a> and we’ll make it right. Note that the guarantee applies at the time of booking only and cannot be applied retroactively.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What is Keefer House\u2019s cancellation policy?<\/h3>\n <\/div>\n
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Most direct bookings come with a 48-hour cancellation policy, though terms may vary by rate plan. Cancellation windows do not apply to non-refundable rates.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Extended stays<\/h3>\n
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Is Keefer House suitable for long-term stays in Vancouver?<\/h3>\n <\/div>\n
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Yes, Keefer House\u2019s fully furnished apartments are ideal for long-term and extended stays<\/a> in Vancouver. Near award-winning restaurants, bars, and public transit, all apartments include full kitchens with premium appliances, spacious living areas, a local coffee program, in-suite laundry, housekeeping, and flexible booking terms.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer better rates for extended stays?<\/h3>\n <\/div>\n
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Yes, the longer you stay, the better the rate. Our best rates are available on our website, with discounts for extended stays<\/a> automatically applied based on your selected dates \u2013 no promo code needed.\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Can you invoice my company or insurance provider directly?<\/h3>\n <\/div>\n
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Yes, Keefer House offers direct billing for corporate stays<\/a> and insurance placements, making it easy for business travelers or guests seeking temporary accommodations as a result of an insurance claim.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What are the benefits of booking Keefer House over a furnished rental apartment?<\/h3>\n <\/div>\n
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At Keefer House, you get the comfort of a fully furnished apartment and the thoughtful details and flexibility of a boutique hotel. Unlike traditional rentals, stay dates are flexible\u00a0 \u2013 no 90-day minimum stay, no long-term lease. Your stay also includes utilities, cable, WiFi, bi-weekly housekeeping, keyless entry for hassle-free arrivals, and dedicated support from our host team to help make the best of your time in Vancouver.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Do I need to pay utilities?<\/h3>\n <\/div>\n
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No, all stays include utilities, cable and WiFi. Stays longer than 30 nights are also tax exempt.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n\n

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