{"id":38,"date":"2026-03-25T18:21:51","date_gmt":"2026-03-25T18:21:51","guid":{"rendered":"https:\/\/kalidohoteldev.wpenginepowered.com\/keefer-house\/?page_id=38"},"modified":"2026-05-06T23:34:41","modified_gmt":"2026-05-06T23:34:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/kalidohotels.com\/keefer-house\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n Frequently Asked Questions <\/h1>\n

Questions? We have answers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Frequently Asked Questions<\/h4>\n <\/div>\n \n
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About Keefer House & the Neighbourhood<\/h3>\n
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What is Keefer House?<\/h3>\n <\/div>\n
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Keefer House is an urban aparthotel in Vancouver\u2019s Chinatown neighbourhood with stylish, fully furnished designer suites designed for radical flexibility \u2013 from weekend stays to extended business trips and everything in between.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Where is Keefer House located?<\/h3>\n <\/div>\n
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Keefer House is located at 123 Keefer Street in Vancouver\u2019s historic <\/span>Chinatown<\/span><\/a> neighbourhood, just steps from the city\u2019s best bites, cocktail bars, cultural landmarks, and event venues.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House close to major Vancouver attractions?<\/h3>\n <\/div>\n
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Yes, Keefer House is located in the heart of <\/span>Chinatown<\/span><\/a>, and within walking distance of BC Place, Rogers Arena, Gastown, the Vancouver waterfront as well as many Michelin-recommended restaurants, globally-recognized bars, galleries, and boutiques. You could say our address comes with bragging rights.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Keefer House from public transportation?<\/h3>\n <\/div>\n
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Keefer House is a short 11 minute walk from Stadium-Chinatown or Main Street-Science World stations on the Expo Line.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Keefer House from the airport?<\/h3>\n <\/div>\n
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Keefer House is a 25 to 30-minute drive from Vancouver International Airport (YVR), or 35 minutes via public transportation.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Rooms & Amenities<\/h3>\n
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What types of apartments are available at Keefer House?<\/h3>\n <\/div>\n
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Keefer House offers a range of apartment layouts, including studio<\/a>, one-bedroom<\/a>, two-bedroom<\/a>, and three-bedroom<\/a> apartments, each featuring stylish modern design, full kitchens, in-suite laundry, and premium appliances. Not to mention, our coveted rooftop apartments<\/a> come with quite the view.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What amenities does Keefer House offer?<\/h3>\n <\/div>\n
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Every apartment includes a full kitchen with premium appliances, complimentary high-speed Wi-Fi, contactless check-in, in-suite laundry, locally-sourced kitchen and bath amenities from Tallu & Co., and fresh coffee beans from Pallet Coffee Roasters. Guests also enjoy access to an on-site gym and curated neighbourhood guides.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What time is check-in and check-out?<\/h3>\n <\/div>\n
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Check-in begins at 4pm, check-out by 11am. Need us to work around your schedule? We\u2019re happy to accommodate requests for early check-in and late check-out based on availability. Additional fees apply.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What do you mean by tech-powered stay?<\/h3>\n <\/div>\n
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Keefer House is a modern, contactless property with seamless tech integrations. Online check-in means no waiting around at a front desk. Digital access codes means no keycards.\u00a0<\/span><\/p>\n

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Our team is available by message with a quick response rate, and a hospitality host is on-site daily if you need anything in person. Most guests find the whole experience refreshingly seamless, and it shows in our reviews.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer contactless or self check-in?<\/h3>\n <\/div>\n
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Yes, Keefer House offers a fully contactless, digital check-in experience. After your booking is confirmed, you\u2019ll receive a link to complete a quick security check and access to your personal digital guest portal, which includes everything you need for your stay: details about your suite, curated neighborhood guides, and direct messaging with our host team.<\/span><\/p>\n

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Your digital key code becomes available 24 hours before check-in, allowing seamless access to the building, your apartment, and our amenities. Come check-in time, you can head straight to your apartment \u2013 no check-in waiting.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What if I require assistance during my stay?<\/h3>\n <\/div>\n
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You\u2019ll have complete access to our digital guest portal during your stay, which includes a detailed guide to your apartment and the neighbourhood, plus a chat feature to connect with our host team. Whether you need help with your appliances or recommendations from a local \u2013 we\u2019re just a click away.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House pet-friendly?<\/h3>\n <\/div>\n
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Yes, Keefer House is a pet-friendly hotel. Pet-friendly stays can be added for $50 per night plus applicable taxes. This can be confirmed when making your reservation online or by contacting us <\/span>hello@keeferhouse.com<\/span><\/a> in advance of your arrival.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Keefer House family-friendly?<\/h3>\n <\/div>\n
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Absolutely! The two-bedroom and three-bedroom apartments at Keefer House are designed for families who want space, privacy, and home-like comforts during their stay in Vancouver. Think full kitchens for snacktime and in-suite laundry for the inevitable spills.\u00a0<\/span><\/p>\n

Two Bedroom Apartment<\/span><\/a> (840 sq ft.)<\/span><\/p>\n

\u221a 2 private bedrooms with king beds
\n<\/span>\u221a 1 bathroom (tub + shower)
\n<\/span>\u221a Sofa bed in living area
\n<\/span>\u221a Private balcony<\/span><\/p>\n

Three-Bedroom Apartment<\/span><\/a> (943 sq ft.)<\/span><\/p>\n

\u221a 3 private bedrooms with king beds
\n<\/span>\u221a 2 bathrooms (tub + shower)
\n<\/span>\u221a Sofa bed + dedicated workspace
\n<\/span>\u221a Private balcony\u00a0<\/span><\/p>\n

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High chairs, diaper pails, and cribs are all available upon request \u2013 simply let us know before your arrival and we\u2019ll make sure it\u2019s ready for you.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Which Keefer House apartment is best for business travelers working remotely?<\/h3>\n <\/div>\n
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Every Keefer House apartment includes a tabletop workspace, but for dedicated work setups, we recommend:<\/span><\/p>\n

\u2713 One-bedroom apartments \u2013 some feature a desk in the living area.<\/span>
\n<\/span>\u2713 Deluxe two-bedroom layouts \u2013 ideal for team projects; some feature a desk in the living area.<\/span>
\n<\/span>\u2713 Spacious three-bedroom units \u2013 ideal for team projects; all feature a desk in the living area.<\/span><\/p>\n

Feel free to message us once you\u2019ve selected an apartment and we\u2019re happy to help make sure you\u2019re set with everything you need.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House have parking onsite?<\/h3>\n <\/div>\n
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Keefer House does not offer onsite parking. The closest options are a parkade directly across the street and a surface lot adjacent to the hotel \u2014 both are independently operated and not managed by Keefer House.<\/p>\n

For a car-free stay, the hotel is steps from several Transit stops and a short walk from Main Street\u2013Science World Station.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House have a gym onsite?<\/h3>\n <\/div>\n
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Yes, Keefer House has a gym on site available 24-hours. The gym includes a treadmill, elliptical, free weights, and two stationary bikes.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Policies<\/h3>\n
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House rules?<\/h3>\n <\/div>\n
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Keefer House is a non-smoking property and does not allow parties or events.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer a best-rate guarantee when booking direct?<\/h3>\n <\/div>\n
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We offer a best-rate guarantee on all direct bookings. If you find a lower rate elsewhere for the same apartment and dates, reach out to hello@keeferhouse.com<\/a> and we’ll make it right. Note that the guarantee applies at the time of booking only and cannot be applied retroactively.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What is Keefer House\u2019s cancellation policy?<\/h3>\n <\/div>\n
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Most direct bookings come with a 48-hour cancellation policy, though terms may vary by rate plan. Cancellation windows do not apply to non-refundable rates.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Extended stays<\/h3>\n
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Is Keefer House suitable for long-term stays in Vancouver?<\/h3>\n <\/div>\n
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Yes, Keefer House\u2019s fully furnished apartments are ideal for long-term and extended stays in Vancouver. Near award-winning restaurants, bars, and public transit, all apartments include full kitchens with premium appliances, spacious living areas, a local coffee program, in-suite laundry, housekeeping, and flexible booking terms.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Keefer House offer better rates for extended stays?<\/h3>\n <\/div>\n
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Yes, the longer you stay, the better the rate. Our best rates are available on our website, with discounts for extended stays automatically applied based on your selected dates \u2013 no promo code needed.\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Can you invoice my company or insurance provider directly?<\/h3>\n <\/div>\n
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Yes, Keefer House offers direct billing for corporate stays and insurance placements, making it easy for business travelers or guests seeking temporary accommodations as a result of an insurance claim.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What are the benefits of booking Keefer House over a furnished rental apartment?<\/h3>\n <\/div>\n
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At Keefer House, you get the comfort of a fully furnished apartment and the thoughtful details and flexibility of a boutique hotel. Unlike traditional rentals, stay dates are flexible\u00a0 \u2013 no 90-day minimum stay, no long-term lease. Your stay also includes utilities, cable, WiFi, bi-weekly housekeeping, keyless entry for hassle-free arrivals, and dedicated support from our host team to help make the best of your time in Vancouver.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Do I need to pay utilities?<\/h3>\n <\/div>\n
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No, all stays include utilities, cable and WiFi. Stays longer than 30 nights are also tax exempt.<\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n\n

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