{"id":43,"date":"2026-03-26T16:51:14","date_gmt":"2026-03-26T16:51:14","guid":{"rendered":"https:\/\/kalidohoteldev.wpenginepowered.com\/block-house\/?page_id=43"},"modified":"2026-07-15T17:41:22","modified_gmt":"2026-07-15T17:41:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/kalidohotels.com\/block-house\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n Frequently Asked Questions <\/h1>\n

Questions? We have answers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Frequently Asked Questions<\/h2>\n <\/div>\n \n
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About Block House & the Neighbourhood<\/h3>\n
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What is Block House?<\/h3>\n <\/div>\n
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Block House is a boutique aparthotel in downtown Vancouver, BC, offering fully furnished mid-century-inspired suites for short and long-term stays<\/a>. The hotel is set in a newly restored heritage building at the edge of Gastown.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Where is Block House located?<\/h3>\n <\/div>\n
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Block House is located at 211 Columbia Street in downtown Vancouver\u2019s charming Gastown neighbourhood<\/a>, just steps from boutique shopping, award-winning restaurants and bars, and the Arena district.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Block House close to major Vancouver attractions?<\/h3>\n <\/div>\n
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Yes, Block House is located at the edge of the city\u2019s historic Gastown<\/a> and Chinatown<\/a> neighbourhoods, and within walking distance of Vancouver waterfront, BC Place, Rogers Arena, as well as many top-rated and award-winning restaurants, bars, galleries, and boutiques.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Block House from public transportation?<\/h3>\n <\/div>\n
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Block House is a short 10 minute walk from Waterfront station, connecting to both the Canada Line and Expo Lines, plus Seabus to North Vancouver.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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How far is Block House from the airport?<\/h3>\n <\/div>\n
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Block House is 30-minutes by car or a 40-minute train ride from Vancouver International Airport (YVR) via the Canada Line.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Rooms & Amenities<\/h3>\n
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What types of apartments are available at Block House?<\/h3>\n <\/div>\n
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Every apartment layout<\/a> at Block House is unique, with a range of suites available including rooms<\/a>, studio apartments<\/a> and loft-style apartments<\/a>. Each featuring stylish mid-century design, heritage details, and locally curated amenities.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What amenities does Block House offer?<\/h3>\n <\/div>\n
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Every apartment includes complimentary high-speed Wi-Fi, locally-sourced kitchen and bath amenities, contactless check-in, and shared on-site laundry. Our loft apartments include a fully-equipped kitchen with premium appliances, while studios feature a wet bar. Guests also enjoy access to a curated neighbourhood guide.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What are the check-in and check-out times?<\/h3>\n <\/div>\n
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Check-in starts at 4pm, check out by 11am. We\u2019re happy to accommodate requests for early check-in or late check-out based on availability. Additional fees apply.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What do you mean by tech powered stay?<\/h3>\n <\/div>\n
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Block House offers a modern stay with seamless tech integrations. Contactless check-in, digital access codes, and direct messaging with our host team. We\u2019re there when you need us, gone when you don\u2019t. It\u2019s all designed to make your stay seamless and hassle-free. <\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Block House offer contactless or self check-in?<\/h3>\n <\/div>\n
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Yes, Block House offers a fully contactless, digital check-in experience. Upon confirmation, you\u2019ll receive a link to complete a quick security check and receive access to your personal digital guest portal. This includes everything you need for your stay: details about your suite, curated neighborhood guides, and direct messaging with our host team.<\/span><\/p>\n

Your digital key code becomes available 24 hours before check-in, allowing seamless access to your suite so you can come and go as you please \u2013 no physical key required.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What if I require assistance during my stay?<\/h3>\n <\/div>\n
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Our digital guest portal includes a detailed FAQ guide to your apartment and the neighbourhood, plus direct support with our host team through the chat feature. Whether you need help with your apartment or recommendations from a local \u2013 we\u2019re just a click away.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Is Block House pet-friendly?<\/h3>\n <\/div>\n
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Yes, Block House is a pet-friendly hotel. Pet-friendly stays can be added to our loft apartments for $50 per night plus applicable taxes provided they are not left unattended in the apartment. This can be confirmed when making your reservation online or by contacting us <\/span>block@kalidohotels.com<\/span><\/a> in advance of your stay.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Block House have parking onsite?<\/h3>\n <\/div>\n
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Yes, gated self-parking is available at Block House for $30 per night plus applicable taxes. Parking can be added during booking or arranged by contacting us in advance of your arrival.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Policies<\/h3>\n
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House rules?<\/h3>\n <\/div>\n
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Block House is a non-smoking property and does not allow parties or events.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Does Block House offer a best-rate guarantee when booking direct?<\/h3>\n <\/div>\n
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Yes, we offer a best-rate guarantee when you book directly on our website. If you find a lower rate elsewhere for the same apartment type and dates, contact us at block@kalidohotels.com<\/a> and we\u2019ll be happy to review it.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What is Block House\u2019s cancellation policy?<\/h3>\n <\/div>\n
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Most direct bookings come with a 48-hour cancellation policy, though terms may vary by rate plan. Cancellation windows do not apply to non-refundable rates.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Extended Stays<\/h3>\n
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Is Block House suitable for long-term stays in Vancouver?<\/h3>\n <\/div>\n
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Yes, Block House is perfect for long-term and extended stays<\/a>, offering spacious loft-style apartments in a central location and vibrant neighbourhood near public transit. Loft apartments include full kitchens and spacious living areas, plus on-site laundry, housekeeping, and flexible booking terms are available.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Do you offer better rates for longer stays?<\/h3>\n <\/div>\n
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Yes! Longer stays lead to better savings. Our best rates are available right here on our website, and discounts for extended stays<\/a> are automatically applied based on your selected dates \u2013 no promo code needed.<\/span><\/p>\n

If you\u2019d rather chat with someone, feel free to reach out to us at block@kalidohotels.com<\/a> \u2013 we\u2019re here to help.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Can you invoice my company or insurance provider directly?<\/h3>\n <\/div>\n
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Yes, Block House offers direct billing for corporate stays<\/a> and insurance placements, making it easy for business travelers or guests seeking temporary accommodations as a result of an insurance claim.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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What are the benefits of booking Block House over a furnished rental apartment?<\/h3>\n <\/div>\n
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At Block House, you get a little bit of everything: the comfort of a fully furnished apartment, the personalized service and flexibility of a boutique hotel, and the distinct style and history of a heritage building. Unlike traditional rentals, you can book for as few or as many nights as you need \u2013 no 90-day minimum stay or long-term lease required. Your stay also includes utilities, cable, WiFi, bi-weekly housekeeping, keyless entry for hassle-free arrivals, and friendly support to help make your time in Vancouver seamless and enjoyable.<\/span><\/p>\n

Learn more about extended stays.<\/a><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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Do I need to pay utilities?<\/h3>\n <\/div>\n
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No, all stays include utilities, cable and WiFi. Stays longer than 30 nights are also tax exempt.<\/span><\/p>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n <\/div>\n <\/div>\n <\/div>\n <\/kalido-accordion>\n \n

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You\u2019ve got questions, we\u2019ve got answers. If you can\u2019t find what you\u2019re looking for below, you can also drop us a line at block@kalidohotels.com<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions | Block House<\/title>\n<meta name=\"description\" content=\"Questions about Block House? 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